Privacy

Who we are.

Your data will be processed by Alpina B.V. We are part of the Voogd & Voogd Group B.V.

Alpina is committed to protecting the privacy of its customers. Personal data is therefore treated with the utmost care in compliance with applicable laws and regulations.

Processing your data

In carrying out our services, we process personal data. This includes your name, address, telephone number, e-mail address, date of birth and also your bank account number. We also process your data when you contact us or visit the website.

The data that we process about you is usually received from you. We may also obtain the data by other means. For example, we cooperate with service providers who enrich and/or update our database with name and address data. In this way, we can always reach our customers to inform them of important issues, such as changes to their policies.

What do we process your data for?

Your personal data may be used for the following purposes:

• • Acting as advisor and intermediary and administrator of the financial products or services you conclude;

  • Making comparisons, requesting quotes and submitting applications for financial products or services;

  • Handling contact requests;

  • Reporting claims and communicating any changes to financial service providers;

  • Conducting analysis to improve our products and services and to better tailor product offerings and services to your personal situation;

  • Marketing activities to maintain or expand the relationship with you;

  • Conducting statistical and/or market research;

  • Preventing and combating fraud against Alpina;

  • Complying with laws and regulations.

Why may we process your data?

How long do we keep your data?

How long we keep data depends on the purpose for which the data is processed. This may vary from one situation to another. We do not keep data longer than necessary for the purpose for which it was processed. We may keep data longer if we are required to do so by law or for the purpose of providing evidence to clients and legal proceedings.

Special personal data

Sometimes we process special personal data, such as data about your health or criminal records. We process special personal data with extra care. If applicable, we process these data because insurers and authorized agents need this information to assess an application.

For some financial products, we ask for your Citizen Service Number (BSN) on behalf of the financial service provider or insurer. We remove the BSN once it has been provided by us, as part of the application, to the financial services provider or insurer.

Phone calls

Provision of your data to third parties

To carry out the purposes described under 'what do we process your data for', your data may also be shared with third parties. By third parties we mean at least the financial service providers (such as banks, insurers and authorized agents) with whom the application for insurance or a financial product is submitted on your behalf. By third parties we also mean loss adjusters, collection agencies and technical service providers who support us in providing our services.

Alpina's privacy policy does not apply to the processing of your data by the aforementioned third parties. Information on how these third parties handle your data can usually be found on their own websites. At your request, we will inform you which third parties we have provided your data to.

Your personal data may also be disclosed to third parties if we are legally required to do so, for example to police or judicial authorities

Using the website

Alpina uses cookies on its website. We do this to adjust the design of our website as well as possible to you as a visitor or customer and to show you targeted information and offers. A cookie is a small text file that is stored on your device. It contains data that you enter on the site. A cookie cannot contain viruses. Don't want us to use cookies? Then set 'cookies off' in your browser.

The security of your data

Social Media

We use your information to respond to messages or data you share with our web care team through the various social media channels.

Your rights

Alpina
Attn: Data Protection Officer
P.O. Box 63
3400 AB IJsselstein

By phone: 088-6883700
E-mail: alpina.nl

Enclose a copy of proof of identity so we can be sure the request was made by you. Black out your passport photo and BSN number in the copy to protect your privacy.

Changes

Regulations surrounding privacy and data use are constantly changing. The privacy statement may be updated regularly. You can find the current version on our website.

Version 11-2019