Our privacy statement can also be downloadedas a PDF.
Who are we?
Your data will be processed by Alpina B.V. We are part of the Voogd & Voogd Group B.V.
Alpina is committed to protecting the privacy of its customers. Personal data is therefore treated with the utmost care in compliance with applicable laws and regulations.
Processing your data
We process personal data in the course of providing our services. These include your name, address, telephone number, e-mail address, date of birth and also your bank account number. We also process your data when you contact us or visit our website.
The data that we process is usually obtained from you. We may also obtain the data by other means. For example, we work together with service providers who enrich and/or update our database of name and address details. In this way, we can always reach our customers to inform them about important matters, such as changes to their policy.
What do we process your data for?
Your personal data may be used for the following purposes:
- Acting as an adviser and intermediary and as a manager of the financial products or services you have concluded;
- Making a comparison, requesting quotes and submitting applications for financial products or services;
- Handling contact requests;
- Reporting of claims and possible changes to financial service providers;
- Performing analyses to improve our products and services and to better respond to your personal situation in the product range and services;
- Marketing activities to maintain or expand the relationship with you;
- Conducting statistical and/or market research;
- Preventing and combating fraud against Alpina;
- Complying with laws and regulations.
Why may we process your data?
We may process your data for the above-mentioned purposes. We also process your data if we have a legitimate interest or you have given us your consent.
How long do we keep your data?
How long we keep the data depends on the purpose for which the data is processed. This can vary from situation to situation. We do not keep data any longer than necessary for the purpose for which it is processed. We may keep data for a longer period if we are legally obliged to do so or for the purpose of providing evidence to customers and legal proceedings.
Special personal data
Sometimes we process special personal data, such as data concerning your health or criminal data. We process special personal details with extra care. If applicable, we process these details because insurers and authorised agents wish to be informed in order to assess an application.
For some financial products, we ask for your Citizen Service Number (BSN) on behalf of the financial service provider or insurer. We remove the BSN as soon as it has been provided by us to the financial service provider or insurer as part of the application.
In order to improve the quality of our services, we may record our telephone calls. Calls may be listened to in order to train our staff and, if necessary, to verify agreements made with you.
Passing on your data to third parties
In order to carry out the purposes described under 'what do we process your data for', your data may also be shared with third parties. Third parties are in any case the financial service providers (such as banks, insurers and authorised agents) where the application for an insurance or financial product is submitted on your behalf. Third parties also include loss adjusters, debt collection agencies and technical service providers who support us in providing our services.
We can forward your details to the 112Schade.nl claims recovery agency if you are not insured for the damage suffered but we expect that the damage can be recovered from the perpetrator. The claims settlement agency will assess whether it is possible for you to recover the damages from the perpetrator free of charge. The agency will then contact you for further processing. If you do not appreciate the efforts of the claims recovery agency, please let us know.
Your personal data may also be disclosed to third parties if we are legally obliged to do so, for example, the police or the judicial authorities.
Using the website
The security of your data
We take technical and organisational measures to keep your personal data confidential and to protect it against abuse, loss and unauthorised access. If you have any concerns or indications of abuse, please contact us.
We use your data to respond to messages or information you share with our web care team via the various social media channels.
You have the right to access, correct, delete or transfer your personal data to another organisation. You can direct your question to our Data Protection Officer.
Attn: Data Protection Officer
P.O. Box 63
3400 AB IJsselstein
By phone: 088-6883700
E-mail: data protection officer.online@ alpina.nl
Please include a copy of your identity document so that we can be sure that the request was made by you. To protect your privacy, please make your passport photo and BSN number black in the copy.
The regulations surrounding privacy and data use are constantly changing. The privacy statement can be adjusted regularly. You can find the current version on our website.
We can be reached via Chat, Whatsapp, phone or email
Please feel free to contact us if you would like to know more.
We are available from Monday to Friday from 08:00 to 18:00.